Traditionally, services are done during the company hours and within the company premises to ensure that employees will do their work properly and the management can oversee the quality of the products. But just like their product counterpart, services evolve and become more complex because of changing customer needs. In this modern era, more people seek services that are done in their homes for their own conveniences.
Examples of services that require labor in homes are telecommunications and cable industry, where the company sends technicians to install or replace cables. In some cases, the healthcare industry requires mobile nurses to provide service in a patient’s home. Repairs and maintenance, where the company sends people who specialize in the repair and maintenance of a system, is one of the most common examples of service done at the customer’s domain.
Because of the increase in the demand for home-based services, managing employees has been one of the concerns of the management. Management problems started to arise because of miscommunication delays and incorrect or incomplete communication. Fortunately, now that phones are easily accessible, app developers were able to develop what we call the Field Service Management App, a sophisticated kind of application that handles work orders, employee monitoring, scheduling, and other field-related services.
Work Order Creation and Scheduling
Field service management apps enable the easy distribution of jobs from the management to the employee on the field. The management can also send scheduled jobs for its technicians as well as reminders for an upcoming work schedule. This feature saves time and effort for both the management and the employee.
Job Status Update
By using the app, technicians deployed can update the current status of the job. In case an unexpected hidden problem was diagnosed during the initial job operation, and the technician needs more people or more equipment, he can use the app to ask for additional resources.
Paperless documentation is possible with the use of documentation features of the app. The app can also be accessed by both the technicians and the management for additional information. There are also apps that offer offline documentation such as ServiceMax which offers configurable output documents that are used for reporting and quoting.
Time Tracking and Logs and GPS Navigation
Time tracking is important for management. Time tracking and driver logs can be used to monitor the time and location of its technicians and drivers. This feature does not only monitor the location of employees, but it can also be used to know if something wrong happened while your employees are en route.
Quotations and billings are one of the most frustrating things to do before and after the service. Depending on the company’s system, the pay for a service is complicated and needs calculation. Field service management apps include real-time, automated pricing and invoices creation in their core features in order for both the customer and the company to save time and become more efficient.